Frequently asked questions

• 001

  What does the concierge service include?

  Our concierge service covers the full spectrum of lifestyle, travel, and business support — in the UAE and internationally. We assist with:
  – premium transportation and chauffeur services,
  – personal assistants and security,
  – real estate investments and management ,
  – private flights and yachts,
  – urgent visa and legal solutions,
  – restaurant bookings, wellness treatments, event access,

  as well as unique or last-minute requests — from a single rose to a Times Square billboard.

• 002

  Do you work 24/7?

  Yes, we are available 24/7, worldwide. We understand that important matters don’t follow a schedule — and our team is always ready to respond, anytime you need us.

• 003

  What assurances of privacy and security can I get?

  Discretion is one of our core values. All Masterpiece staff are carefully vetted and bound by confidentiality agreements. We do not share your information with third parties and ensure full protection of your data — both digitally and operationally — at every stage of your interaction with us.

• 004

  Is it possible to change or cancel an order?

  Yes, in most cases bookings/orders can be changed or cancelled, depending on the service and supplier terms (e.g. airlines, hotels, transport). We always aim to find the most flexible solution for your needs.

• 005

  How can I pay for your services?

  We accept a range of secure payment options:
  – bank transfers,
  – Visa / Mastercard payments,
  – local UAE account payments,
  – or alternative methods by arrangement.
  Invoices and official documentations are provided upon request.

• 006

  Can I use the service if I am not in Dubai?

  Absolutely. Many of our clients begin working with us remotely — long before arriving in the UAE. We’re fully equipped to handle every stage of planning, coordination, and execution no matter where you are.

• 007

  What guarantees and quality of service can I expect?

  We work only with trusted partners and suppliers, and we take full responsibility for the outcome. Our goal is not just to deliver — but to exceed expectations. Masterpiece is built on real experiences, long-term relationships, and results that speak for themselves.

• 008

  Can I get a personalised solution if I have specific requirements?

  Of course. Understanding of your needs is at the heart of everything we do. Whether you have a unique lifestyle, schedule, religious or cultural preferences, or a highly specific request — we will craft a solution that fits your needs down to the finest detail.